Recently adamsdvds.co.uk has been down for while this was due to the poor customer service and poor technical support of Webfusion.
I’ll start at the beginning, I came up with the idea for adamsdvds.co.uk I just needed somewhere cheap to host it. Well a friend of mine had just purchased a Webfusion Windows VPS so I asked him if it would be ok if I hosted adamsdvds.co.uk on there for a while, to which his reply was yes.
So after setting everything up, adamsdvds.co.uk was up and running smoothly for a while! Then at random intervals there server became slow this went on for a few days. Because my friend was the owner of the VPS he gave me joint admin access to the server, so I was investigating the problems and I was unable to find anything. I emailed Webfusion tech support, I waited and waited and waited… Nothing!
They never got back to me on the matter, so over a day later I emailed them again placing URGENT! in the email and I waited again! over two days passed before I got a response!
The response that I waited over 4 days for was:
Can you please supply me with the following details:
Plesk/Virt user names and passwords.
The dates that have been effected.
Any error messages from you log files that are on or around the time of the failings that are showing anomalies.
This annoyed me even more as they should all ready have this information (them being the provider of the VPS) and should have been able to solve the issue before they even contacted me.
So I replied to them giving them the user names and passwords and told them that I’m not going to go into the server again now to get the logs. Because by this point the server was slow pretty much all the time and starting to become unresponsive.
Again I waited for a response…. this was the 5th of April I waited two days and now the server was down completely I could not log into Plesk or Virtuozzo. I decided that it would be wise to just forget about Webfusion and move my site else where by this point.
However I did not have the funds to get new hosting until the 11th of April which at the time of writing this was yesterday! I had just got into Google and was starting to get some small traffic about 20 unique visitors a day so I was very frustrated because all the hard work that I have put it to this site trying to give help to other people, was all about to go down the drain.
I guess that’s why they sometimes say you get what you pay for! but although I was not paying my friend was forking out over £40 per month for this useless VPS.
I decided to go with the company that I bought my domain with as there customer service and technical support have been fantastic so far and I would recommend them highly (Hosted.co.uk).
So now its the 13th of April and I check my mail as I usually do and to my amazement there is an email from Webfusion support. Here’s what they said:
Thank you for your correspondence. What do the server logs say at the times when the server was not accessible? These will be the key to where your issue lies.
Now I’m sorry but that is just a little to late, so in other words they have not fully read the email that I sent them, they have not used the user names and passwords that they asked for and were provided with.
Its out of my hands now tho and left to my friend and hes told me that hes going to cancel there service.
They are just a joke!
I will never use Webfusion again in the future, If you are thinking of going with a Webfusion Windows VPS I would suggest you do one thing before hand and that’s search google with “Webfusion VPS” and look at the responses you get back!!
If you have had similar experiences with Webfusion or maybe they have never been a problem for you then I would love for you to comment on this subject.
Until Next Time…
